Welcome to FITBIZ

Unbeatable prices
Australia wide delivery
14 day returns
Flexible payment options

Delivery & Returns

Thinking of buying online? This is what you can expect...

 

The world's best brands delivered Australia-wide at great rates

No matter where you are, Fitbiz will promptly get your purchased fitness equipment to you!

For NSW customers, our experienced technicians will deliver and install your machine on request. We deliver as far north as Gosford, to the south, Shell Harbour and out to the start of the Blue Mountains. These items include:

   

Cardio Equipment        

Strength Machines       

Elliptical Benches/Squat Racks    
Pilate Machines Boxing Stands
Recumbent Bikes            Cages
Rowers Functional Trainers
Spin Bikes Home Gyms
Treadmills Power towers
Upright bikes Smith Machines

 

During the checkout process for these products you have the option to select "Delivery and Installation". With this option will be displayed at the checkout.

Once you have approved the delivery and installation, our Customer Service team will contact you to organise a suitable time for the delivery and installation to be completed.

Installations will only occur on week days and generally from 8.30am - 3.30pm.

 

For customers outside of Sydney your shipping cost and time will vary depending on what you purchase and where it needs to be delivered. Please allow up to 10-17 working days for your items to be shipped and delivered. Once your order is dispatched you'll receive an email from logtistics@fitbiz.com.au with your tracking number.

Shipping prices are based on the boxed size and weight of the item(s). Please be aware that shipping is calculated off the larger of the package size or weight.s

Fitbiz will only send small boxed items weight under 22kg to PO Boxes.

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are classified as any order over 22kg. Products are allocated as bulky as determined by the shipping methods of our courier companies.

What You Can Expect 

Fitbiz will make every effort to make the delivery and installation of your product as seamless as possible.

Our dedicated logistics team will promptly contact you to organise a suitable delivery day.

Our delivery times are between Mondays to Fridays from 8:30am to 3:30pm. If you need delivery or delivery and installation out of service hours we are more than happy to cater for your needs. Feel free to call us for a quote on 1800 817 418.

Our service technicians have over 25 years of installation and servicing of fitness equipment and are the best in town!

Delivery Time

For customers in Sydney whom just would like delivery please allow 5-10 working days for most items. We do our upmost best to deliver the items as soon as possible. However, some items are sourced from outside NSW and will take longer to be processed into our warehouse. If this is the case our customer service team will contact you and update you on the progress.

If you have organised delivery, please allow a 3 hour window for the technician to arrive. If there are any delays we will do our up most best to inform you of the situation.

Reasons for Order Delays

  • Incorrect address has been entered against the order.
  • Your order has had to be split and sent in two batches.
  • Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
  • Some items are special order items – which are normally pre sold before a container lands in Australia. We will call and notify you if this is the case.
  • Distant suppliers – Some lines of equipment are made in the USA, Germany or Italy, so understandably when a new shipment is on its way allow a little extra time for these items to pass through customs.
  • One item in your order may be out of stock from the supplier. If this is the case we will notify you and let you know. You have the option of waiting for all items to be in stock and send in one transaction or you have the option of having the in stock items sent first then once we receive in the awaiting stock we will then ship items out to you with no extra cost.   

What You Can Do

To ensure a smooth delivery and installation it is much appreciated if you follow a couple of pointers:

  • Select the location you would like your equipment to be in
  • Clear the passageway to this location so that there is no possibility of any of your personal belongings being damaged
  • Ensure you have a suitable surface to place your equipment on
  • Allow our technicians plenty of space so they can ensure your machine is set up correctly and efficiently

 

How Long Will It Take

Generally we ask you to allow the following window of time for the Technician to install the equipment correctly.

  • Cardio – ½ to 1½ hours
  • Strength – 2- 6 hours
  • Home Gym Set Up – Multiple pieces of equipment 3 hours to 1 full day

 

 

4 Tier Delivery System

Customers that fall inside our delivery and installation area have the freedom of choosing the following delivery packages that cater for your needs.   

Any of our services are upgradable before delivery has been booked. Please contact us for details and prices for an upgrade.

Bronze Delivery – Our friendly delivery driver will delivery your products to your door.

 

Silver Delivery – Our skilled technicians will deliver and install your equipment in the specified room. Our technicians will test and check your equipment is in perfect working order before leaving.

 

Gold Delivery – Taking your delivery and installation experience to the next level, our technicians will remove and take all foam, plastic and cardboard packaging with them. This package gives you the opportunity to start enjoying your equipment right away.

 

Platinum Delivery – Including all the perks of the Gold Delivery, with the inclusion of a discounted service either 6 or 12 months from the date of purchase. Platinum delivery gives you a piece of mind that your product will be looked after. We would also like to reward you by giving you a ‘Get Started’ pack, as little thankyou from Fitbiz to you.

 

Note: When choosing delivery and installation, please describe the delivery area, if there are any stairs, ramps or difficult delivery areas. Difficult areas include anything from small street access where a large Van or Truck can no turn around, or a narrow door way or hallway. This will help our technicians deliver your equipment smoothly and efficiently.

Please note stairs do incur an extra fee. 

 

Disassemble Transport & Reassemble

If you are moving from one location to another, finding a removalist who knows the correct way to disassemble and move a gym or a treadmill can be difficult. We also understand moving can be stressful and expensive. We extend our services to disassembling, transporting and reassembling your gym equipment for a competitive price, giving you one less thing to think about. From something small as moving the home gym from one room to another in the same dwelling to moving your home gym to a different surburb. 

Call 1800 817 418 or email logistics@fitbiz.com.au to receive a quote. Please inform us on what type of fitness equipment needs moving, location A and B and whether there are any stairs. 

Repairs Services & Spare Parts

At Fitbiz we go that extra mile. Our promise to you  is t o make the process of purchasing as quick, simple and seamless as possible.

If you have purchased equipment from Fitbiz that needs an assessment, service, repair or spare part please make sure you have the following documents and information ready in order to process your service request as quickly as possible;

 

  • Invoice - showing ‘proof of purchase’ this will need to be quoted to process any service request. (Also, the invoice should state exactly what brand and model the machine is)
  • Model name/number and serial number - this information is needed to process the service request

 

If your machine is still within its labour & parts warranty your paper will be processed through to the correct supplier where they will get in contact with you to discuss the nature of the problem of the machine in more detail.

If your machine is not in labour & parts warranty your paper will be processed through to our head office where one of our technicians will be of assistance and assess your machine. 

Once an assessment is made our technicians will quote you on spare parts if needed.

If you require a spare part for your machine, feel free to call us and we will order the parts from the supplier on your behalf. Please make sure you know what part you need (if you have your manual quote the part name and number).

Spare parts can take as little as 1 week or as long as 12 weeks, depending on where the supplier’s warehouse is located (NSW, Interstate or Overseas) or if the part has to be custom made. However, rest assured, Fitbiz will exedite the process, track the progress and keep you fully informed.

 

Returns Refunds & Exchanges

Please choose carefully as we do not normally give refunds if you:

  • Simply change your mind or;
  • Make a wrong decision - a store credit may be issued if products are returned in original purchase condition and packaging.

Under the Australian Consumer Law, if there is a minor problem, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.Under the Australian Consumer Law if there is a major problem an exchange or refund can be issued when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Does not do what it said it would, or what you asked for or cannot be easily fixed.

 Refunds for all purchases in store or online will be given using your original payment method. Please provide your receipt as proof of purchase.

  

What Is A Return Goods Authorisation (RGA) Statement?

A Return Goods Authorisation (RGA) Statement or a Customer Return Goods Request Form is a form to let us know the nature of the returning item and the outcome you wish to proceed with. An RGA form can be requested via email customerservice@fitbiz.com.au. Once we have this form and it has been approved we will arrange the return with you.

Please note that we will not accept any returning good without an approved RGA form and will return any item(s) back to you without this paper work.

To Return An Item

Products you are returning must be in their original, clean, unused condition and in the original box and packaging - please do not stick any pesky tape or labels to the original packaging otherwise we will not be able to accept it back.

14 Day Return Policy

Shop with confidence with our hassle free 14 Day Returns Policy! We here at Fitbiz understand that sometimes it is hard to tell if you purchased the right size or strength level training accessory. That is why we have implemented a risk-free returns policy!

If you purchased the wrong item, just return it (within 14 days of the original purchase date), swap it and start enjoying the item you want (providing that it is equal or higher in value). If the item you select is less than the original price a store credit will be issued and can be used within 1 year of the original purchase date. If there isn’t anything that you would like to purchase at the current time of the returns, that is ok too! You will receive a store credit that you can use either in store or online anytime within 1 year of original purchase. 

Before returning an item(s) for a swap over or a store credit please complete a Return Goods Authorisation form, which can be requested via email customerservice@fitbiz.com.au.Once we have this form and it has been approved we will arrange an exchange or store credit with you.

Please note that we will not accept any returning good without an approved RGA form and will return any item(s) back to you without this paper work.

Change Of Mind Or Unwanted Product(s)

Within 14 days of the original purchase date, if you change your mind or declare the product as unwanted we will offer you either a store credit or a refund so long as it is still new, unused and has the original packaging.

Before returning an item(s) for a refund or store credit please complete a Return Goods Authorisation form, which can be requested via customerservice@fitbiz.com.au.Once we have this form and it has been approved we will arrange the return with you.

A store credit can be used within one year of the original purchase date. Please note there is a returns fee of 20% of each returning item(s), which will be deducted from your refund or store credit.

 We recommend you keep hold of the packaging just in case you do decide to return the items to us. If you would like to return your items within the 14 day period, you will need to cover the cost of returning it, also ensuring the item(s) is securely packaged for transit, as originally received.

Please note that we will not accept any returning good without an approved RGA form and will return any item(s) back to you without this paper work.

Return Faulty Item

Your equipment and accessories are covered the respective manufacturer’s warranty.

If you are experiencing a problem with your machine please read and follow the instructions on the Repairs, Services & Spare Parts page. As most problems can often be resolved without any postage costs being incurred.

Please note that we will not accept any returning good without an approved RGA form and will return any item(s) back to you without this paper work.

1. Check if your products meets all requirements

2. Call customer support

3. Fill return form

4. Pack items and attach return form

5. Arrange postage of product

6. Your retuen will go through Quality check

7. If validated, you will get refunded

Returning Faulty Accessories Or Small Item

If you are experiencing a problem with an accessory please fill out our Faulty & Warranty Claim form. The Faulty & Warranty Claim form can be requested via email customerservice@fitbiz.com.au. Please attach any photos as this will help us determine the next procedure, as some problems can often be resolved without any postage costs being incurred.

When an item has been approved for return, for health and safety reasons, please ensure that any returns sent back to us are clean. If an item is dirty we will return the item back to the sender address.

Please note that we will not accept any returning good without an approved RGA form and will return any items back to you without this paper work.

Return A Wrong Item

If we have accidentally sent you the wrong item, we apologise!

Please contact us on customerservice@fitbiz.com.auand one of our team will sort it out for you.

If you attach a picture of the item sent in error this will enable us deal with your case promptly.

Proof Of Purchase

Returns, refunds, exchanges or service requests must be accompanied by the following:

  • Proof of purchase - Original Tax Invoice (either printed or electronic form)
  • If the returning product is a machine we would need the Serial Number of the item.

Please note that we will not accept any returning good without an invoice and will return any item(s) back to you without this paper work.

Unbeatable Pricing

 Fitbiz  focuses on offering a wide range of quality products  at highly competitive prices coupled with friendly service and exceptional product knowledge.

 The Competitive Pricing Policy applies to both personal shoppers and online shoppers. Why not join our Fitbiz Link and get even better prices and deals. Click hear for more details and to join.

Pricing Policy

Fitbiz is focused on offering a wide range of quality products for our customers to enjoy at highly competitive prices and friendly service with high product knowledge.

The Competitive Pricing Policy applies to personal shopping for products in Fitbiz stores only.

NSW Competitors Pricing Policy

If a competitor, being another NSW retail store, is offering a lower price on a product that is exactly the same brand and model, in its stores or on its website, Fitbiz may offer a Price Match if the following applies:

  • The product  is identical (like for like basis – same brand & model), product offer is in stock, available for immediate purchase from the competitor
  • The price match is requested before purchasing goods, in person at a Fitbiz store or online
  • A Store Team Member is able to verify the price and availability of the product

Fitbiz will not match the competitor’s price if:

  • If the conditions for Price Match (above) are not met
  • If the competitor’s product is:
      • A floor or demonstration model, second hand or refurbished
      • Sourced from a store or supplier that is a clearance centre or a business under insolvency administration

         

      • Sourced from an online website that does not have a physical store in NSW
      • Sourced from an unauthorised dealer
  • If the price is:
      • Discounted or on sale below cost price
      • An online offer only
      • If the price has been negotiated or the offer is only available to a select group of people, such as loyalty, membership, subscriber rates
      • Discounted by loyalty points, discount voucher or coupon

When a Price Match is agreed to no further discounts to delivery, installation or rubbish removal will be approved as they are added services. No other special or promotional offers will be given.

Interstate Competitors Pricing Policy

If a competitor is interstate and is offering a lower price on a product that is exactly the same brand and model, in its store or on its website, Fitbiz may offer a Price Match if the following applies:

  • The product is identical (brand & model), product offer is in stock, available for immediate purchase from the competitor
  • The price match is requested before purchasing goods, in person at a Fitbiz store
  • A Store Team Member is able to verify the price and availability of the product

Fitbiz will not match the competitor’s price if:

  • If the conditions for Price Match (above) are not meet
  • If the competitor’s product is:
      • A floor model or demonstration model, second hand or refurbished
      • Sourced from a store or supplier that is a clearance centre or a business under insolvency administration
      • Sourced from an online website that does not have a physical store interstate
      • Sourced from an unauthorised dealer 
  • If the price is:
      • Discounted or on sale below cost price
      • An online offer only
      • If the price has been negotiated or the offer is only available to a select group of people, such as loyalty, membership, subscriber rates
      • Discounted by loyalty points, discount voucher or coupon

Fitbiz will charge our own delivery, installation and rubbish removal prices, on top of the Price Match, as we guarantee your equipment will be handled with care and installed correctly by a skilled technician. No other special or promotional offers will be given.